FAQ
Yes, you can pay by credit card, debit card through Paypal Gateway. If you want to checkout with Credit Card. Please Click Paypal and Search for ‘Pay with Debit or Credit Card’ Enter your Payment details, your Billing Address, and your Contact Information.
We process all orders in USD. you will checkout using USD at the most current exchange rate.
If You Have Any Question or Need Any assistance CLICK HERE
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
if you have a problem with your order Contact us
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just contact us and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
Cancellation is easy process Just contact us if there is any problem with your Order
But Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 17.68% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies
It will take usually between 2-5 business days.
Usually most orders are processed in 1-3 days and arrive in 9-26 Days in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Ireland, Denmark an Other Major European Countries Which will take only 5-12 Days
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Ireland, Denmark an
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Irelan
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Irelan
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Irelan
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealand, Austria, Germany, France, Irelan
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealan
. and other countries could take 15-49 Days
Usually most orders are processed in 1-3 days and arrive in 9-26 Days* in the US, UK, Canada, Australia, New Zealand, and All European Countries However we are Offering Priority Shipping To the United States, United Kingdom, Australia, Canada, New Zealan
. and other countries could take 15-49 Days
Our Octplush are completely handcrafted and we want you to have 100% satisfaction with the product . The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
You can place an order from any country, we ship Worldwide
For most, countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.octplush@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact.octplush@gmail.com
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.octplush@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.octplush@gmail.com
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at our company. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.